服務采購：實踐與工具

1.服務采購的概述
企業(yè)涉及的主要服務內(nèi)容
服務采購的分類和定位
利益相關者對服務采購的評價

2.服務采購的特點
服務采購的主要困難
需求特征
市場結構特征
成本控制的特征
最終服務質(zhì)量評定的特征

3.采購正確的服務
描述服務的范圍和要求
跨部門利益相關者的參與
規(guī)范服務的采購流程

4.構建SOW（statement of work）工作說明書
SOW 的構成
SOW 的制定
常見的SOW中的錯誤和問題

5.規(guī)范服務的采購流程
服務商的評定和選擇
服務合同的制定
服務的履行過程
服務結果的評定

6.服務采購的成功要素
經(jīng)驗分享
頭腦風暴

1. Overview of service purchasing
Main services the company offers
Classification and position of service purchasing
Stakeholders’ evaluation about service purchasing

2. Characteristics of service purchasing
Main difficulties of service purchasing
Features of demands
Features of the service market structure
Features of cost control
Features of the end service quality evaluation

3. Purchasing the right services
Describing the scope and demand of services
Involving the cross - functional stakeholders
Standardizing the service purchasing process

4. Establishing the SOW
Elements of SOW
Developping SOW
Common mistakes and problems in SOW

5. Standardizing the service purchasing process
Evaluationing and selecting of service suppliers
Making the service contract
Implementing the service
Evaluating the service

6. Factors of successful service purchasing
Experience sharing
Brainstorming