管理者的全方位溝通策略

1.關于溝通，你必須了解什么
溝通能力實測
溝通的目的和原則
溝通的障礙
基本的溝通技能：表達和傾聽

2.知己知彼，溝通更進一步
主體認知策略
對自我的認知
氣質(zhì)類型

受眾認知策略
心理需求
管理風格
工作方式的差別
氣質(zhì)差異
壓力和需求

有效說服六步法

3.組織中的高效溝通
什么導致了跨部門溝通的問題

溝通干系人分析

怎樣理解和進行公司/組織內(nèi)的溝通
如何建立有效的內(nèi)部溝通機制
有效內(nèi)部溝通的三大攻略

公司/組織內(nèi)溝通的常用工具——開會

有效的沖突管理
沖突的主要來源
沖突中的溝通模型
防止出現(xiàn)沖突的可能途徑
贊賞的魅力解決沖突

1. The fundamentals of business communication
Assessment: how do you communicate
Purpose and principles of business communication
Obstacles of communication
Basic communication skills: presentation and listening

2. Further communication: knowing each other
The subject cognitive tactic
Self cognition
Temperament type

The object cognitive tactic
Psychological needs
Management styles
Difference of working methods
Temperament differences
Stress and requirement

Highly efficient 6step persuading methods

3. Effective communication in the organization
What brings the problems in the crossfunctional communication

Analyzing the stakeholders in the communication

How to understand and execute the communication within the company / organization
How to establish the effective internal communication system
3 tactics to realize the effective internal communication

Meeting management the usual communication tool within the company

Managing conflicts
The main origins of conflicts
The communication model in the conflict
The possible approaches to avoid conflicts
The appreciationcharmresolution for conflicts