壓力與情緒管理

1.壓力的客觀存在
壓力的來源
壓力的基本類型

2.人的性格差異
工作屬性四分法
性格組合

3.人的需求與利益差異
什么是需求
需求的循環(huán)過程
馬斯洛的需求層次論

4.人的認知差異
價值觀
認知與客觀
工作態(tài)度

5.職場壓力的診斷

6.職場壓力的自我舒解

7.沖突與壓力
沖突處理的五種策略
沖突處理的目標
沖突處理的原則

8.職場情緒管理與壓力
如何管理表象情緒
情緒管理技巧

9.有效溝通以減少壓力
高效溝通的步驟
處理異議
如何讓信息明確地傳遞
溝通之窗

1. The existence of stress
Sources of stress
Types of stress

2. Personality differences
Four styles
Combination of personality types

3. Differences in people’s needs and interests
What are needs
Circle of needs
Maslow’s needs theory

4. Differences of recognization
Values
Recognization and objective
Working attitude

5. Diagnosis of stress at workplace

6. Self-release of professional stress

7. Conflict and stress
Five strategies of conflict management
Target of conflict management
Principle of conflict management

8. Working on emotion and stress
How to manage the mood
Skills of mood management

9. Effective communication to reduce stress
Steps of effective communication
Handling objections
How to communicate ideas clearly
Window of communication