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強(qiáng)化英文郵件溝通（英文授課）

參加對(duì)象：All levels of staff, who wish to sharpen their professional email style, improve logic, structure and learn vital tools for cross - cultural communication. Avoid using the same repetitive sentences, and build a more professional, varied language base.
公開課編號(hào) GKK7168
主講老師 資深講師
參加費(fèi)用 2680元
課時(shí)安排 1天
近期開課時(shí)間 2015-08-26
舉辦地址 加載中...
其他開課時(shí)間
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公開課大綱
This course is designed to improve:
1. Structure and logic of email communication at international level
2. Adapt your sender / receiver mind-set
3. Enhance understanding of cross - cultural writing aspects
4. Avoid repetitive misunderstandings at distance
5. Make your language more sophisticated with business English phrases
6. Maximise confidence for writing emails

1. Problems in modern communication
Analysis – why did they happen
Preventing future problems

2. Changing your mindset for effective communication
Receiver perception
Open minded approach
Confidence building

3. Tips for effective writing
Thinking & planning
Writing a logical outline
Knowing your audience
KISS

4. Structuring
Basic guidelines
Sequencing information logically
Selecting relevant information
Paragraph linking
Exercise of structuring

5. Linguistic style differences
Cross - cultural understanding
British vs. USA vs. China

6. Standard phrases
Phrases for opening and closing
Standard phrases in correspondence
Writing exercise

7. Understanding differences in tone
Analysis of tone in e-mails
How to use modal verbs tone
The art of being diplomatic

8. Preparing for difficult situations
Language for apologies
Announcing bad news
Greetings & wishes

9. Standard templates
Sample of proposals
Sample of business letters
Sample of complaint letter
Sending quotation to customer

10. QAF – Questions, Answers, Feedback

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