全面優(yōu)化企業(yè)員工關(guān)系

1.剖析員工關(guān)系惡化的過程
工作中各類沖突的起因
小問題為何發(fā)展成為大糾紛
掌握員工關(guān)系惡化的預(yù)警信號(hào)
人力資源部所應(yīng)承擔(dān)的角色

2.處理員工關(guān)系的三大準(zhǔn)則
法律準(zhǔn)則
勞動(dòng)法的要點(diǎn)
勞動(dòng)仲裁的法律流程
工會(huì)在勞資關(guān)系中扮演的角色

紀(jì)律準(zhǔn)則
如何制定內(nèi)部員工手冊(cè)
如何有效執(zhí)行企業(yè)內(nèi)部紀(jì)律

倫理準(zhǔn)則
企業(yè)所處的人文環(huán)境
企業(yè)的社會(huì)責(zé)任

3.企業(yè)員工關(guān)系管理實(shí)務(wù)技巧
勞資糾紛的處理
如何緩解組織內(nèi)的沖突
如何緩解員工的不良情緒及工作壓力
如何提高員工的滿意度
員工離職原因的分析與留人計(jì)劃
如何處理違紀(jì)、協(xié)議離職和辭退等特殊狀況
危機(jī)的預(yù)防及有效干預(yù)

4.如何營(yíng)造友好的工作氛圍
加強(qiáng)員工對(duì)企業(yè)文化的認(rèn)同
如何建立心理契約

1. Analyzing how the employee relationships deteriorate
The reasons of various conflicts at workplace
Why the little problems become issues
Knowing the signals of the labor relationship deterioration
The responsibility and role of HR department

2. Three principles helping you handle employee relationships
Legal principles
The key points in the labor law
The procedure of labor disputes arbitration
The role and function of the trade union in the company

Internal regulation
How to establish the employee handbook
How to implement internal discipline and regulation

Ethic aspect
The human environment of the company
The social responsibility of the company

3. The practical skills of employee relationship management
How to handle labor disputes
How to ease internal conflicts
How to ease employee’s emotion and stress
How to increase employee’s satisfaction
Demission reason analysis and retention plan
Special situations: violation of rules, dismissal etc.
Recognizing a crisis and implementing preventive measures

4. Creating a friendly work environment
Strengthening staff’s commitment to the company culture
How to create psychological contract with staff