職業(yè)秘書(shū)的實(shí)用技巧

1.正確認(rèn)識(shí)秘書(shū)職業(yè)，自我定位
什么是職業(yè)化秘書(shū)
您的工作和任務(wù)
職業(yè)秘書(shū)應(yīng)掌握的工作方法和必備工具
職業(yè)秘書(shū)應(yīng)具備的素質(zhì)
秘書(shū)的職業(yè)發(fā)展前景

2.職業(yè)秘書(shū)的接待禮儀
秘書(shū)的職業(yè)形象
來(lái)訪接待禮儀

3.職業(yè)秘書(shū)的溝通技巧與團(tuán)隊(duì)合作
職業(yè)秘書(shū)的溝通原則與基本渠道
確保溝通中信息傳遞與接收的準(zhǔn)確性
如何在工作中做到有效溝通
在秘書(shū)工作中恰當(dāng)?shù)剡\(yùn)用信息傳遞工具
合理解決工作中的沖突，加強(qiáng)團(tuán)隊(duì)合作

4.時(shí)間管理
職業(yè)秘書(shū)在時(shí)間管理上的常見(jiàn)問(wèn)題分析
制訂科學(xué)的工作計(jì)劃
任務(wù)優(yōu)先權(quán)的原則
使用有效的時(shí)間管理工具
如何延長(zhǎng)您的工作時(shí)間

5.高效實(shí)用的檔案管理
什么是高效實(shí)用的檔案管理
檔案管理的基本原則
科學(xué)制定檔案管理方案

6.電話溝通技巧
電話接聽(tīng)的原則和技巧
處理內(nèi)、外部來(lái)電的正確、職業(yè)的方法
學(xué)會(huì)面對(duì)棘手情況：推銷電話、投拆電話……
成功樹(shù)立企業(yè)形象

1. Understanding your work and responsibilities
Definition of professional secretary
Your roles and responsibilities
Essential methods & tools
Necessary qualities of a secretary
Prospects of the secretary profession

2. Professional etiquette of reception
Professional image
Reception etiquette

3. Effective communication and team work
Communication principles and basic channels
Accuracy of information transmission and reception
Effective communication at workplace transition
Tools for transmitting information
Dealing with conflicts properly, reinforcing team work

4. Time management
Analysis of common mistakes
Making effective plans
Principles of prioritizing tasks
Useful tools for time management
How to make efficient plan

5. Effective and practical file management
What is efficient file management
Principles of file management
Making an intelligent file management

6. Telephone skills
Principles and skills of telephone answering
Handling internal and external phone calls properly
Handling unexpected calls: sales promotion, complaints…­
Establishing a professional image of company