國際商務禮儀

1.樹立職業(yè)化形象
符合職業(yè)風范的體姿禮儀
服飾禮儀—商務人士必修課

2.商務社交中的禮儀
商務社交中的通則
握手的禮儀與禁忌
引見介紹的規(guī)則
名片的價值與使用
交談的禮儀與技巧
禮尚往來—商務禮品饋贈禮儀

3.商務拜訪與商務接待禮儀
商務拜訪謹記
等待會見時如何表現(xiàn)得體
商務接待禮儀

4.蘊藏在商務電話及Email中的禮儀
聲音控制的藝術：得體表達
如何轉接電話、轉述留言
商業(yè)信函百分百
商務電子郵件須知

5.商務會議及商務用餐禮儀
會議開始前及進行中應注意的職業(yè)細節(jié)
如何做好主持人及發(fā)言人
通用餐桌禮儀
中餐、西餐的不同禮儀
商務自助餐禮儀

6.職場日常工作禮儀
職場日常工作禮儀之基本守則
良好溝通助力職場成功—與同事的相處之道

1. Setting up professional image
Etiquette on body gestures
Dress code

2. Social etiquette in business
Essential rules of social etiquette in business
Business handshake etiquette
Business introduction rules
Business card etiquette
Conversation etiquette
Gifts giving etiquette

3. Etiquette of business visit and reception
Cautions on business visit
Appropriate behavior while waiting for a meeting
Business reception etiquette

4. Etiquette of business call and e-mail communication
Preparing your voice for effective business calls
How to transfer incoming calls and take messages
Perfection on the business letters
Rules for e-mail

5. Etiquette of business conference and banquets
Be aware of details before and during the meeting
The good host and speaker
General table manners
The comparison between Chinese and Western table manners
Details on buffet dinner

6. Etiquette at workplace
Basic rules of workplace etiquette
Accelerating your success - proper way to get along with colleagues