供應(yīng)鏈管理實務(wù)

1.供應(yīng)鏈概述
對價值鏈、供應(yīng)鏈和供應(yīng)鏈管理的認(rèn)識
了解供應(yīng)鏈管理的主要挑戰(zhàn)

2.交叉跨部門團(tuán)隊合作制勝
企業(yè)內(nèi)部供應(yīng)鏈及鏈上各環(huán)節(jié)間的銜接和協(xié)調(diào)
供應(yīng)鏈職能部門和交叉跨部門的目標(biāo)、職責(zé)、權(quán)力和責(zé)任
管理供應(yīng)鏈的動態(tài)性和復(fù)雜性
管理跨公司、跨部門目標(biāo)利益的沖突

3.管理供應(yīng)鏈內(nèi)流動的三大基本流
三大基本流相互作用和影響
有效管理三大流的跨部門“軌道系統(tǒng)” 、 “指揮系統(tǒng)” 、“控制系統(tǒng)”

4.一切源自需求
需求模式與不確定性
需求的不確定性對內(nèi)部運(yùn)營和成本的影響
管理預(yù)測的輸入, 預(yù)見不確定性, 應(yīng)對不確定性
預(yù)測需求和完善需求的方法

5.協(xié)調(diào)需求和供應(yīng)的平衡, 決策過程
對前期業(yè)績的測量和評估
預(yù)見未來市場的需求
平衡外部需求與內(nèi)部供應(yīng)資源的能力, 發(fā)現(xiàn)供應(yīng)的瓶頸和制約
去除供應(yīng)瓶頸和制約 vs. 重塑外部需求
評估、協(xié)調(diào)、平衡、決策

6.供應(yīng)計劃系統(tǒng)的持續(xù)改善
管理和改善計劃的輸入要素
設(shè)置關(guān)鍵監(jiān)控點, 提升計劃實施的質(zhì)量
實施需求預(yù)測 vs. 實際銷售與 生產(chǎn)供應(yīng) vs. 庫存的動態(tài)監(jiān)控
計劃系統(tǒng)持續(xù)改善的領(lǐng)域

7.采購供應(yīng)系統(tǒng)的持續(xù)改善
設(shè)置關(guān)鍵監(jiān)控點, 提升采購供應(yīng)計劃實施的質(zhì)量
日常供應(yīng)商不符合性的管理
應(yīng)急采購系統(tǒng)

8.生產(chǎn)制造系統(tǒng)的持續(xù)改善
生產(chǎn)計劃實施，變更的管理
生產(chǎn)計劃有效實施的保障

9.客戶服務(wù)
客戶定位與差異化管理
客戶訂單、延遲訂單的管理
客戶投訴的處置

10.物流服務(wù)
渠道策略對物流配送網(wǎng)絡(luò)建立的影響
物流成本的控制方法

11.考核與改善
供應(yīng)鏈管理業(yè)績考核與月報
供應(yīng)鏈管理的持續(xù)改善

1. Supply chain overview
Understanding value chain, supply chain and SCM
Understanding main challenges of SCM

2. Winning through cross functional cooperations
Internal SC in the company and coordination between various sectors of supply chain
Objectives, responsibilities and authorization of supply chain functions and cross-functions
Management of the supply chain dynamics & complexity
Managing interests conflicts in cross-company/department

3. Managing three basic flows in SCM
Role of three basic flows and their influences
Operation system, management system and information system to manage three flows

4. All driven by in - market demand
Demand patterns and uncertainty
Demand impact on internal operations and operation cost
Managing demand input, predicting and dealing with uncertainty
Methods to manage and improve in-market demand forecast

5. Demand and supply balance
The measurement and evaluation of demand performance
Anticipating future market needs
Balancing external demand and internal supply capabilities, exploring supply bottlenecks and constraints
Removing supply bottlenecks and constraints vs. remodeling external demand
Evaluation, coordination, balance, decision-making

6. Continuous improvement of supply planning system
Management and improvement of plan input elements
Setting control points, improving implementation quality of supply plan
Dynamic monitoring actual sales, inventory and supply
Continuous improvement of supply planning system

7.Continuous improvement of material supply system
Setting the key control points, enhancing implementation quality of purchasing plan
Non - conformance management of suppliers
Emergency procurement system

8. Continuous improvement of manufacturing system
Managing the change of production plan
Securing continuous production

9. Customer services
Customer categorization and service differentiation
Management of customers’ orders and backlog orders
Handling customers’ complaints effectively

10. Logistics services
Channel strategies’ impact on the establishment of logistics and distribution network
Managing and controlling logistics cost

11. Performance measurement and continuous improvement
SCM KPI measures
PDCA in SCM