全面提升項(xiàng)目經(jīng)理的溝通能力

一、項(xiàng)目經(jīng)理必備的溝通技巧
1.識(shí)別溝通的誤區(qū)，跨越溝通的障礙
2.有效的表達(dá)和聆聽
3.加強(qiáng)理解能力
4.有效的談判和說服技巧

二、在項(xiàng)目中實(shí)現(xiàn)有效溝通
1.多種溝通渠道的綜合應(yīng)用
項(xiàng)目報(bào)告
項(xiàng)目進(jìn)展回顧和小結(jié)會(huì)
用圖表清晰反應(yīng)項(xiàng)目進(jìn)程和狀況

2.項(xiàng)目中的溝通管理
項(xiàng)目干系人分析
識(shí)別和羅列項(xiàng)目干系人
項(xiàng)目干系人分析矩陣
項(xiàng)目干系人溝通策略
項(xiàng)目干系人分析與風(fēng)險(xiǎn)管理和溝通管理的有效結(jié)合

3.項(xiàng)目中的溝通管理計(jì)劃
項(xiàng)目溝通與日常工作溝通的聯(lián)系與區(qū)別
項(xiàng)目溝通管理的目標(biāo)和過程
項(xiàng)目溝通管理計(jì)劃的內(nèi)容

4.有效解決沖突，形成良好的協(xié)作關(guān)系
沖突的來源
解決沖突的有效方法
如何在項(xiàng)目環(huán)境中形成良好的合作氛圍

I. The key communication skills for project managers
1. Identifying and overcoming the obstacles in interpersonal communication
2. Presentation skills and listening skills
3. How to understand others better
4. Effective negotiation and persuasion skills

II. Effective communication in project environments
1. Integrated application of various communication channels
Project reporting
Project progress review meeting
Reflecting project status via various charts

2. Managing communication in projects
Project stakeholder analysis
Mapping out project stakeholders
Stakeholder analysis matrix
The communication strategy for various stakeholders in a project
How to combine the stakeholders analysis with the communication and risk management in projects

3. Communication management plan in projects
The differences and common points between the daily communication and communication in projects
The objective and process of project communication management
The content of a project communication plan

4. Resolving conflicts in projects
The main causes of conflicts in projects
The various means to deal with conflicts
How to build the cooperative culture in project environment