強(qiáng)化跨部門管理能力

1.作為戰(zhàn)略家
全局地理解跨部門管理可以滿足的各種需求
在哪些地方，跨部門管理可與其它類型的管理形式有機(jī)結(jié)合
定位好跨部門管理中自己的角色
明確在當(dāng)前的工作背景中，自己作為跨職能管理的經(jīng)理，能帶來什么附加值
確立策略，以向不同的利益攸關(guān)者靠近

2.作為領(lǐng)導(dǎo)者
理解其他人可能會如何看待和理解面對的問題
向那些看問題角度不同的其他人，施加影響力
不用職權(quán)來進(jìn)行管理，并平衡影響

3.作為管理者
清楚地了解在公司組織架構(gòu)中，有哪些協(xié)調(diào)機(jī)制
橫向管理與協(xié)調(diào)機(jī)制
運(yùn)用協(xié)調(diào)工具

4.作為溝通者
鼓勵跨部門合作
建立正式工作關(guān)系，并促進(jìn)你部門外的利益攸關(guān)方的承諾
應(yīng)對利益攸關(guān)方可能出現(xiàn)的抵觸情緒

1. The strategist
Understanding the purpose of a cross-functional approach
Understanding where the cross-functional manager fits into other types of management
Positioning yourself as cross-functional manager
Identifying your added value as a cross-functional manager in current work situation
Rolling out a strategy to approach stakeholders

2. The leader
Understanding other people’s frames of reference
Exerting your influence over people who have different frames of reference
Leveraging influence without statutory authority

3. The manager
Identifying the different coordination mechanisms at work in the organisation
Cross-functional management and coordination mechanisms
How to use the different coordination tools

4. The communicator
Encouring cross-functional cooperation
Establishing formal relationships and fostering commitment from stakeholders outside your line of responsibility
Dealing with stakeholders’ resistance