計劃、組織與管理—PDCA模式的實用指導(dǎo)

1.運用結(jié)果導(dǎo)向提升工作的產(chǎn)出和效能
對于每項工作，清晰定義所需要達成的結(jié)果
對于工作結(jié)果的衡量：效果和效率
提升效率的關(guān)鍵因素
提升效果的關(guān)鍵因素
團隊共同達成結(jié)果的核心技能
分析任務(wù)的難易程度
分析團隊目前的經(jīng)驗和技能差距
建立目標(biāo)責(zé)任心，激發(fā)意愿
明確結(jié)果達成或者達不成的影響

2. 有效計劃及組織日常工作
分析計劃性差的原因
從三個維度來提高計劃性
對事件緊急重要性的判斷
合理安排任務(wù)的先后次序
調(diào)配人財物資源以保證計劃的順利實施

3. 核查及反饋工作的結(jié)果
對于持續(xù)時間長的任務(wù)設(shè)定階段性的核查點
對工作結(jié)果進行客觀全面的衡量和評估
對差距進行定量和定性的分析
向上下級反饋工作結(jié)果的技能要點

4. 持續(xù)改進工作結(jié)果
對照差距，分析原因
明確改進的方向
制定系統(tǒng)化糾偏的體系
對于改進后的流程及方式實施標(biāo)準(zhǔn)化
建立長期持續(xù)改進的制度

1. Improving work’s output with “resultoriented” method
Clearly defining the expected results
Evaluating the results: efficiency and effectiveness
The key factors which impact efficiency
The key factors which impact effectiveness
Achieving the results through team work
Analyzing the difficulty of tasks
Distinguishing team members’ experience and skills gap
Creating accountability of each participant
Clarifying the consequence if achieve the results or failed

2. Planing and organizing daily work
Analyzing the reasons why plan poorly
Improving plan and organization from three dimensions
Judgeing the importance and urgency of different tasks
Prioritizing the tasks
Organizing the human and financial resources to ensure execution

3. Checking and feedback on results
Setting up periodic control points
Assessing the results comprehensively
Analyzing the gap quantitatively and qualitatively
Feedbacking the results to up level managers and subordinates

4. Improving the results continuously
Conducting “gap analysis” and revising “deviation”
Defining the direction of improvement
Establishing a system for correction
Standardizing updated procedure
Setting up system for continuous improvement