學(xué)習(xí)與發(fā)展經(jīng)理

1.培訓(xùn)經(jīng)理的任務(wù)和業(yè)務(wù)活動
培訓(xùn)管理的重要性和作用
培訓(xùn)管理面臨的挑戰(zhàn)
培訓(xùn)經(jīng)理的角色和職責(zé)

2.評估培訓(xùn)對企業(yè)業(yè)績的作用
把培訓(xùn)政策與企業(yè)戰(zhàn)略相聯(lián)系
人力資源管理和培訓(xùn)的政策
組建一支有效的培訓(xùn)隊伍
企業(yè)的培訓(xùn)系統(tǒng)
通過培訓(xùn)來增進對職業(yè)技能的預(yù)管理

3.培訓(xùn)需求分析
培訓(xùn)需求的界定和分析框架
培訓(xùn)需求分析的基本方法
需求問卷調(diào)查的步驟和注意事項
需求面談的步驟和方法
搜集需求的面談技巧
角色扮演

4.培訓(xùn)的設(shè)計和開發(fā)——發(fā)展專業(yè)的教學(xué)知識
制定一個培訓(xùn)項目的進程
區(qū)分戰(zhàn)略目標、業(yè)務(wù)目標、培訓(xùn)目標
擬訂教學(xué)目標
培訓(xùn)方案的開發(fā)
注意事項

5.培訓(xùn)的實施和跟進
培訓(xùn)計劃的成型
影響培訓(xùn)計劃的因素
培訓(xùn)項目的采購
培訓(xùn)項目實施的管理
培訓(xùn)項目的跟進

6.培訓(xùn)的評估
什么是培訓(xùn)評估
柯氏四層評估模型
基本的培訓(xùn)評估方法
案例分析：一種對培訓(xùn)評估的有效嘗試

7.資質(zhì)管理

8.培訓(xùn)與組織發(fā)展

1. The new tasks and activities of a training manager
The importance and purpose of training management
The new challenges for training management
The role and responsibilities of a training manager

2. Evaluating the effect of training on company’s performance
Aligning the training policy with company strategy
HR management and training policy
Setting up an effective training team
Company training system
Previsional management of positions and competencies

3. Training needs analysis
The framework of training needs
The basic methods of training needs analysis
Training needs questionnaire
Training needs interview - steps and tools
Interviewing skills for needs analysis
Role play

4. Training design and development
Basic steps towards a professional training program
Distinguishing strategic goal, operational goal and training goal
Formulating training goals
Training program development
Matters of concern

5. Training implementation and following-up
Constructing training plan
Factors influencing a training plan
Purchasing training services
Managing training program implementation
Training plan follow up

6. Training evaluation
What is training evaluation
Kirkpatrick’s 4 - level evaluation model
Basic training evaluation approaches
Case study

7. Competency management

8. Training and organizational development